Store Policies

We do what is right by the customer to ensure an amazing experience!

We will always respond to our customers in the most timely manner

Our mission is to provide our customers with top quality handmade soap

Our commitment is to deliver an American made, handmade product, free from chemicals and artificial fragrances. We aim to keep this promise, by giving our customers a product that is gentle on the skin and provide a natural alternative to the major hygiene companies that have taken a less than natural approach in a profit driven market.

As a veteran owned company, we understand the sacrifice that our brother and sisters in the armed forces have made. Because of these sacrifices many service members have trouble assimilating back into civilian life, and we pledge to give a portion of our sales back to organizations that directly impact the recovery and aid of veterans and first responders.

Store Policies

  • We stand by our products! In the event there is an issue with the quality of the product, we will make it right!


  • Most orders will be shipped out same or next day but due to the handmade nature of our products do give up to five days to receive confirmation of shipping.


  • We ship all of our products Via USPS. Most packages will take 2-5 business days to arrive. We do not refund shipping costs due to USPS shipping delays.


  • All online store transactions are processed through ©Stripe which executes the highest security and client data management. For their full overview visit  If processing systems change we will update our privacy & safety section upon completion of the transition. We will not sell any client data to third party companies.


  • Hero Soap Company, aims to be extremely accessible to our customers. As we routinely monitor our communication lines via email, telephone and direct messages through our social media channels. We greatly appreciate feedback from our customers through any of these lines , and encourage customers to give suggestions on product lines and charities, in order to maintain a customer friendly business.


  • If you have any other questions please contact us at




Contact Us



8 a.m. - 9 p.m.

Monday -Saturday

Chat with us 7 days a week